Continuity of Care
To ensure continuity of care, CVS Health actively supported the health and safety of its colleagues, customers, and members both after and before Hurricane Ian.
CVS Pharmacy reached out to its patients by text message, email, and phone to remind them to refill and pick-up prescriptions.
CVS Specialty patients within the emergency area were contacted to discuss how to maintain access to medications that are rare or require special handling.
CVS stores also proactively stocked-up on emergency supplies such as bottled water, batteries and first aid products.
The company’s pharmacy benefit manager, CVS Caremark, also provided one-time emergency refills of a 10-day supply of medication for plan members in impacted areas.
Aetna Insurance, which is owned by CVS Heath, provided its Resources For Living (RFL) services regardless of whether it was part of a member’s existing benefits. This included in-the-moment mental health phone support, a dedicated crisis support website, and community resource information.
$1.1 Million Donation
CVS Health contributed $1 million in monetary donations and up to $100,000 in product donations to support relief efforts in areas impacted by the devastation of Hurricanes Ian and Fiona.
“We will continue doing all we can to support relief and recovery efforts for our employees, communities and customers in Florida and Puerto Rico,” said Sheryl Burke, senior vice president of corporate social responsibility and chief sustainability officer of CVS Health.
Contributions include supporting the Florida Disaster Fund to help immediate recovery efforts, the World Central Kitchen, which began serving meals to the hardest hit areas the day after the storm passed, and Feeding America and its agency partners to expand food distribution to those who need it most.
CVS Health has also provided supplies to several non-profit organizations supporting affected communities in Florida and Puerto Rico.